FAQ

How do I place my order?

To place an order:

Finish adding items to your cart. You can choose to proceed through our checkout process on our website or via PayPal. If you wish to continue through our checkout process on our website, please click the green "Checkout" button located on the right side of the screen. If you wish to continue via PayPal, please click the PayPal button. You will be redirected to our customer information page. You will need to enter: Email address, Name, Address. If you have a valid discount code, you can enter it in the "Discount" field located on the right side of the screen. Remember to click the "Apply" button so that your discount is calculated and applied to your order. Continue by clicking the "Continue to Shipping Method" button. Make sure you have entered the shipping address correctly (if it is different from your billing address). Once everything is complete, click "Continue to Payment Method." You will need to enter your payment details. You will have the option to specify that the shipping and billing information are the same, if applicable. Once you have completed the form, click the "Complete Order" button. You will be directed to a screen that provides an order summary and an on-screen confirmation, as well as a second confirmation email. If you encounter any difficulties during the payment process, please do not hesitate to contact our customer service team by emailing us at service@aiapppd.com.

What if items are missing or incorrect when I receive my order?

For missing or incorrectly shipped items, please contact us at service@aiapppd.com. Please include your transaction reference number (order number) and provide us with proof (the image file size must be less than 1 MB). We will be happy to send you the correct item at no extra cost, and we will not ask you to return the item that was sent to you in error! You can keep it as a gift from us.

How do I know if my order was successfully submitted?

You will receive a confirmation email containing your order number and purchase details.

I want to change the items I ordered. What should I do?

You can change your order until 11:00 PM Pacific Time (GMT-7) on the same day you place your order. You can contact us at service@aiapppd.com to request a change.

How do I add items to my cart?

To add items to your cart:

Navigate to the page of the item you are interested in and select your preferences. When you click the "Add to Cart" button, you will be taken to your "Cart" page. Enter the quantity of the item you wish to order in the "Quantity" field located next to the item image. Once you